The Handelsbanken difference
The Handelsbanken difference
A unique approach to banking. We talk to Michelle Groome, branch manager of local relationship bank Handelsbanken in Clapham, to find out why their approach offers something different from other high street banks.
So Michelle, how does Handelsbanken differ from the traditional UK high street banks?
Unlike other high street banks, we have a decentralised model, which means our customers benefit from swift, clear decisions, made in the branch by people they know. Each customer has a direct line to their own account manager, who knows the local market and invests time to understand their aspirations, to reach truly bespoke solutions. Our customers trust us because we focus on building long-term relationships, and because we’re free from sales targets or short-term bonuses, they know we’re always working in their best interest.
Recently Handelsbanken celebrated its 150th anniversary. How is the bank evolving to secure a successful future?
With an approach like ours we can stay adaptable and agile, changing as our customers’ needs do. We recognise that customers want more choice when it comes to how and when they bank with us, so we’re enhancing our digital offering, to complement our face-to-face service. Working towards a more sustainable future has always been a priority for us and we’ve recently committed to reaching net zero by 2040. We’ll continue to run our business in a more sustainable way and deliver positive environmental and social outcomes, through sustainable finance products and responsible investment options. The relationships we have with our customers mean we can guide them on their sustainability journey too, as we all face up to the challenges and opportunities that the climate crisis brings.
Tell us a bit about Handelsbanken in Clapham.
We opened our doors in 2013 and since then we’ve gone from strength to strength. We’re a team of nine experienced bankers with over 120 years’ experience between us. We serve the local areas of Clapham, Battersea and Wandsworth, offering personal and corporate banking along with a wealth management service, so no matter what stage in life our customers are at, we can help and it’s all done here in the branch. With a focus on customer service rather than expensive marketing campaigns, our customers come to us through word of mouth and recommendation, which we’re proud to say is down to the quality of service our branch colleagues deliver each and every day.
Finally, what are your ambitions for the branch?
Put simply, to be the best bank in town. Customer satisfaction drives everything we do and we’ll continue to invest in our people and our branch so that we can help individuals and businesses realise their ambitions.
You can find out more about Handelsbanken’s relationship approach to banking at Handelsbanken.co.uk or visit their branch, where you’re sure to get a warm welcome.
Handelsbanken, Office 5, 16 Porteus Place, Clapham, SW4 0AS.